Ezcater Review 2023: Reliable Catering Service

EzCater has quickly become one of the most popular online catering marketplaces, connecting businesses and individuals with a wide range of caterers across the United States. 

In this EzCater review, we will take a closer look at the ordering process, caterer options, delivery and payment methods, customer support, and user experience, as well as the platform's strengths and weaknesses. 

If you are considering using EzCater for your next event or business meeting, read on to find out if this platform is the right fit for your catering needs.

Introducing EzCater and its services

EzCater is a rapidly growing online catering marketplace that provides a platform for businesses and individuals to order catering services from a wide range of caterers across the United States. 

The company was founded in 2007 in Boston with the aim of streamlining the catering process for restaurants and simplifying the ordering process for corporate customers. 

EzCater offers a comprehensive solution for corporates, which includes catering for office meals, events, meetings, and conferences. 

The platform also provides a variety of solutions for caterers, including access to a large customer base, the ability to manage orders, and access to a range of tools to help grow their business.

EzCater for Corporates

For corporates, EzCater provides an easy and convenient way to order catering for various occasions, with a wide range of menu options to choose from. 

Solutions for Corporates

• ◾  An easy and convenient way to order catering for various occasions, including office meals, events, meetings, and conferences

• ◾  Wide range of menu options to choose from, including breakfast, lunch, dinner, snacks, and beverages

• ◾  User-friendly interface for browsing caterers, menus, and prices

• ◾  Flexible payment options, including credit cards and invoices

• ◾  Flexible delivery options, including drop-off, set-up, and full-service catering

• ◾  Dedicated customer support team available to assist with orders and answer questions

• ◾  Detailed order tracking and management tools, including the ability to manage multiple orders simultaneously

• ◾  Integration with popular corporate tools like Concur and Outlook for seamless expense reporting and scheduling

• ◾  Streamlined and automated ordering process that saves time and reduces the risk of errors

EzCater for Restaurants

For caterers, EzCater offers a range of tools to help grow their business and reach a wider customer base. 

According to multiple ezcater.com reviews, the platform provides caterers with access to a large pool of potential customers, as well as tools to manage orders, track payments, and manage inventory. 

Solutions for Restaurants

• ◾  Access to a large pool of potential customers looking for catering services

• ◾  Ability to manage orders and track payments using a single platform

• ◾  Ability to showcase menus, pricing, and reviews to attract new customers

• ◾  Detailed analytics and reporting tools to help caterers understand their business and optimize their offerings

• ◾  Ability to manage inventory and track food costs to improve profitability

• ◾  Access to a range of marketing and promotional tools to help grow their business

• ◾  Dedicated support team available to assist with any issues or questions

• ◾  Integration with popular tools like Square and QuickBooks for seamless payment processing and financial management

• ◾  Catering management software that streamlines operations and reduces administrative tasks

How to set up your Catering Business on Ezcater

Setting up your catering business on EzCater is a straightforward process that can help you reach a wider customer base and grow your business. 

Here are the steps to follow

• ◾  Sign up for an EzCater account:  You need to sign-up on the EzCater website to get started. You will be asked to enter some basic information about your business, including your name, email address, and phone number.

• ◾  Create your catering profile: Once you have signed up, you will need to create a catering profile that showcases your business and offerings. This will include information about your menu, pricing, and availability, as well as photos of your food and catering setup.

• ◾  Set up your delivery and payment options: Final step is setting up the delivery and payment option. EzCater offers a range of delivery options, including drop-off, set-up, and full-service catering, as well as flexible payment options, including credit cards and invoices.

• ◾ Receive and manage orders: Once your profile is set up, you can start receiving orders from EzCater customers. You can manage your orders using the EzCater platform, including tracking payments, managing inventory, and communicating with customers.

Creating your restaurant profile on EzCater is free. However, you need to pay commissions on each order.

On average, it charges a 15% commission, excluding a 2.75% processing fee for credit card payments.

EzCater Ordering Process

Ezcater's ordering process is designed to be simple and straightforward, making it easy for both corporate customers and caterers to place and manage orders. 

A step-by-step guide to the EzCater ordering process

◾  Browse caterers and menus: EzCater offers a wide range of caterers and menus to choose from. Customers can browse the EzCater website to find caterers in their area, view menus and pricing, and read reviews from other customers.

◾  Customize your order: After selecting the restaurant and menu, you can customize your order by specifying the number of people, the delivery date and time, and any dietary restrictions or special requests.

◾  Checkout and pay: EzCater offers flexible payment options, including credit cards and invoices. Customers can complete their orders by entering their payment information and checking out.

◾  Track your order: Once the order is placed, customers can track their order status using the EzCater platform. This includes real-time updates on delivery status, estimated arrival time, and any changes to the order.

◾  Manage multiple orders: You can also track and manage multiple orders for different events or locations on a single dashboard using the EzCater platform.

EzCater's flexible Payment options

EzCater offers a range of payment options to make it easy and convenient for customers to pay for their catering orders. 

Here are some of the payment options available on the EzCater platform:

• ◾  Credit cards: EzCater accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. Customers can securely enter their credit card information on the EzCater website when placing their order.

• ◾  Invoices: For corporate customers, EzCater also offers the option to pay by invoice. This allows companies to receive an itemized invoice for their catering orders and pay on a net-30 or net-60 basis. To use this option, customers must apply for credit with EzCater and meet certain eligibility requirements.

• ◾  EzCater Credit: EzCater also offers a prepaid credit option for customers who frequently order catering. This allows customers to prepay for catering orders and use the credit towards future orders. EzCater credit can be purchased in bulk and is available in different denominations.

• ◾  ACH/Wire Transfer: EzCater also accepts payments through ACH or wire transfer. This option is available for customers who prefer to pay using their bank account.

Pros and cons: The strengths and weaknesses of ezcater

Using EzCater can offer many benefits for both corporate customers and caterers, but there are also some potential drawbacks to consider. 

Corporate Customers

Caterers

EzCater Customer Reviews & Testimonials

EzCater is quite popular among its users. There are lots of positive ezcater.com reviews on leading consumer portals like Trustpilot. 

Conclusion

EzCater offers a convenient and user-friendly platform for businesses and individuals to order catering for various occasions. 

With a wide range of caterers to choose from, flexible delivery and payment options, and responsive customer support, EzCater provides a reliable service that can meet the needs of most users. 

However, the platform may not be suitable for everyone, and there are some limitations to consider, such as availability in certain areas and the lack of custom menu options. 

Overall, as per our EzCater review, it is a great option for those looking for a hassle-free way to order catering, and we recommend giving it a try for your next event or business meeting.

How to Contact EzCater Customer Support?

You can contact EzCater customer support anytime on call at 1-800-488-1803 or via text at 1-781-352-2651. You can also email the team at support@ezcater.com

Who is EzCater biggest competitor?

EzCater is a leading online catering marketplace. Some of its competitors are Fooda, EAT club, ZeroCater, Caviar, and Forkable. 

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